FAQ

Does De La Paix only offer lab grown diamonds?

De La Paix is committed to ethical and sustainable sourcing, and therefore our jewelry features lab grown stones. The only thing more sustainable than using lab grown diamonds is sourcing and upcycling existing stones, and as part of our bespoke services we also offer clients the ability to select natural diamonds from vintage pieces or existing stones as long as the stones are in a setting and of good quality. 

Yes, De La Paix jewelry features only lab grown diamonds. We use lab grown diamonds because they are ethically and sustainably sourced, and because they are hand-crafted and high quality.

What is a lab grown diamond?

Lab grown diamonds are created in a controlled laboratory environment as opposed to being mined from the earth. Lab grown diamonds are 100% real diamonds, they are chemically, physically and optically the same.  They are superior to mined diamonds because there is transparency into their origin, less human and environmental impact to their sourcing, and better value for highly discerning consumers.

Are lab grown diamonds ethically-sourced and conflict free?

Yes. They do not require mining, there is full transparency into the supply chain and they are 100% conflict-free.

How do you advertise carat total weight, and what are the tolerances?

We list our diamond jewelry by carat total weights (“ctw”) which are displayed when selecting the stone size or are listed in the product details.  The product detail also includes the carat total weight as a decimal for additional transparency.  We follow the Federal Trade Commission guidelines for diamonds advertised as fractions as well as diamond industry best practices.

Do you certify the lab grown diamonds?

Yes, we provide certification on stones over 1ct. This is important because there are a lot of low quality lab grown stones in the marketplace. For all of our other stones we select stones with D-G color, VS2+ clarity and Ideal Cut. 

Can I buy a loose lab grown diamond?

Yes, please contact bespoke@shopdelapaix.com for more information.

What metal types do you offer?

Our jewelry is expertly hand-crafted in 18k yellow, rose or white gold. Many of our designs feature rhodium plating which gives the blackened look. The metal choice available for each item is displayed on the product detail page. We are always happy to further customize your look where possible, please contact us at bespoke@shopdelapaix.com with your request.

What gives the items the blackened finish?

Most of our pieces have an antique blackened finish which is rhodium plated white gold. The rhodium plating enhances the luster and durability of the metal, and gives a smooth, shiny finish to the jewelry.

Is the jewelry stamped?

Yes. We have a legal obligation per the National Stamping Act to stamp silver and gold jewelry, and we follow the guidelines for stamping as set forth by the Federal Trade Commission. These markings, or stamps, are required to show the quality of the metal and the trademark. For example, if the item is made of 18 karat gold, the stamp will show 18K. For the trademark, most of our jewelry is stamped with DLP for De La Paix. For jewelry that includes lab created diamonds, we also include LCD (lab created diamond)in the stamp. 

Can I engrave my ring?

Many of our engagement rings and wedding bands are engravable. If you want something engraved please contact us at bespoke@shopdelapaix.com

Orders & Payments

Are your prices in US Dollars?

Our prices are in USD and charged in USD. We do show prices in local currencies for countries we ship to but they are based on an exchange rate, prices are always charged in USD.

Do I have to pay tax?

We collect tax from customers where we are required to do so. Taxes are calculated and displayed during checkout.

What payment methods do you accept?

We accept all major US credit cards, PayPal, Apple Pay, and Google Pay. For your convenience, we can also accept a Bank Wire Transfer. We also have financing available through Shopify Pay, with low monthly payments and rates as low as 0% APR.

Do you offer financing?

Yes, we offer financing through Shop Pay. If qualified, you may qualify for low monthly payments with rates as low as 0% APR. At checkout, choose Shop Pay as your payment method, then create an account and answer a few questions. You will be notified immediately if you’ve been approved. All future monthly payments and financing terms will be managed in your Shop Pay account

Can I purchase if I’m outside of the United States?

Yes, De La Paix  does ship internationally via DHL Express. 

Shipping & Delivery

How long does it take to ship my order?

Each item is hand crafted and takes between 2 and12 weeks depending on the piece. The ship time is listed on the product detail page. If you need something sooner, we can work with you on a deadline but please contact us at bespoke@shopdelapaix.com

What shipping methods to you offer?

We offer FREE FedEx 2Day shipping for all items shipped to United States addresses. FedEx Priority Overnight is available for a small additional charge. For international orders we ship via DHL.

Can I cancel or change my order?

Once your payment is processed, we are unable to change order in any way as each order is hand crafted. This includes changes for a different item, metal color, carat weight, ring size, or changes to the billing or shipping address. 

Returns, Warranty, Repairs

What is your return policy?

Since each items is handcrafted we do not offer exchanges or returns.

Do you offer a warranty on the jewelry?

Yes. We stand by our gemstones and jewelry. We offer a free Lifetime Manufacturing Warranty. We warrant that all jewelry will be free from manufacturing defects in materials and workmanship at the time of delivery and that the optical properties of gemstones will never fade or cloud over time. 

Can I resize my ring?

Yes. We offer free ring sizing after your first purchase.

Do you offer repairs if something happens to my jewelry?

Yes. While diamonds and jewelry are durable, they are not indestructible. If something happens to your jewelry and you need repairs, we’re here to help. Reach out to customercare@shopdelapaix.com for help.

Jewelry Care and Fit

How do I determine my ring size?

There are multiple ways to find your ring size but we always recommend going to a local jewelry store if you can to get a measurement. 

How should I clean and care for my lab grown diamond jewelry?

You can clean your lab grown diamond jewelry the same way that you do most of your fine jewelry. One simple method is to use a little dish soap and warm water and gently scrub your jewelry with a soft cloth or soft tooth brush, rinse it and then let it dry on a soft cloth. Another option is to use an ultrasonic jewelry cleaner. 

Can I speak to someone directly?

Yes! We are happy to connect, please contact Customer Service by email and we can schedule an appointment by contacting customercare@shopdelapaix.com